We ran the Diagnostic on ourselves. Qualified newcomers: 1 against a target of 10–12. We changed course there, and decided against the recommendation on other points.
Read the case →Cases, told by the decision they unlocked.
Each case starts with a decision and shows what the Diagnostic found, what was decided and what was delivered. Results appear only when they have been measured.
Cases are told by the decision they unlocked. Each one shows the starting point, what the Diagnostic found, what was decided and what was delivered.
73% of last year's clients hadn't come back, and no opportunity recorded its source or why it was lost.
Read the case →LinkedIn was credited with 10% of new business and had brought in 5 of 12 accounts.
Read the case →One account explained the whole year's fall. Every account got an owner before anyone was hired.
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